CaixaBank has announced plans to invest over $5 billion in technology through 2026, aiming to enhance digital capabilities, launch innovative products, and improve service resilience. The Spanish banking giant is focusing heavily on integrating generative AI into its operations and boosting its workforce with new talent.
Key Highlights
- Generative AI Focus: A dedicated task force of 100+ specialists will deploy AI in customer service and internal operations.
- Recruitment Drive: CaixaBank plans to hire 3,000 young professionals between 2025 and 2027, prioritizing those with technical skills to support its digital transformation.
- Strategic Goals: Investments will bolster digital sales channels, upgrade IT infrastructure, and enhance service quality for a more agile and collaborative work culture.
CEO Gonzalo Gortázar outlined the vision:
“In the next three years, we want to take advantage of a more favourable economic environment to take a leap forward in our service quality, in our technological capabilities, and in the development of our workforce’s talent.”
This ambitious plan underscores CaixaBank’s commitment to leveraging cutting-edge technology to drive growth, support economic development, and deliver value to its shareholders.