Bank of Ireland to Invest £100 Million in Technology for Retail and SME Services

Bank of Ireland has announced plans to invest £100 million over the next three years to enhance its retail and SME banking services. The initiative aims to deliver faster payments, upgraded mobile app functionalities for improved self-service, and the introduction of new products, including more options for sustainable lending.

The investment is geared towards creating a better customer experience, focusing on both individual and business needs. Customers can expect improvements that make managing accounts and transactions more convenient, while small and medium-sized enterprises will benefit from tailored products to support their operations and growth. The initiative also aligns with the bank’s sustainability agenda by introducing environmentally-conscious lending options.

Gail Goldie, CEO of Bank of Ireland UK, highlighted the significance of the investment in the bank’s ongoing commitment to its customers in Northern Ireland. She noted: “This year is an important one for Bank of Ireland in Northern Ireland as we mark 200 years since we opened our first local branch in Newry in 1825. This investment is a measure of our ambition to continue to support our customers in Northern Ireland and sustainably grow our business.”

This investment builds on the bank’s prior technological upgrades, including a £3 million allocation for ATM improvements announced in 2024 and a recently completed £7 million refurbishment of the bank’s 13 branches in Northern Ireland. With these efforts, Bank of Ireland underscores its dedication to modernizing banking services and fostering long-term relationships with its customers.

 

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