Pan-Nordic investment platform Nordnet temporarily shut down its services for four hours on Tuesday after customers reported being logged into other users’ accounts. Several users took to social media to share that they could access sensitive information, including stock portfolios and fund holdings, belonging to other clients.
The issue was traced to a malfunctioning software component in the login process. Nordnet confirmed that one user who accessed another customer’s account was able to initiate an equities trade.
Lars-Åke Norling, CEO of Nordnet, apologized for the incident, stating, “Our top priority is the security of our customers and the availability of our platform. We take this very seriously and have taken steps to ensure this doesn’t happen again.”
Nordnet has since resolved the issue and is working to prevent future occurrences.