CaixaBank Unveils €5 Billion Technology Roadmap with Generative AI Focus

Spain’s CaixaBank has announced a two-year, €5 billion technology roadmap, dubbed the ‘Cosmos’ plan, aimed at integrating generative AI into the core of its operations. The strategy focuses on four key objectives: enhancing agility and commercial capabilities, introducing new services, improving efficiency, and maintaining robust security standards.

Generative AI will power conversational and operational tools for both employees and customers, while automating business processes and transactions. The plan also includes initiatives to advance cloud data technology and apply AI and machine learning for real-time data analytics and information access.

To support this ambitious tech push, CaixaBank plans to hire an additional 1,000 IT professionals.