Eloquent AI Raises $7.4M to Automate Financial Services Customer Support

Eloquent AI has introduced its AI Operator platform with a $7.4 million seed funding round. Foundation Capital led the investment, with additional support from EJF Ventures, Duke Capital Partners, Zeno Ventures, and Y Combinator. Investors showed strong confidence in the company’s vision, making the round 12 times oversubscribed and closing in just three days.

Transforming Financial Customer Operations

Entrepreneur Tugce Bulut and machine learning professor Dr. Aldo Lipani founded Eloquent AI to address one of financial services’ most resource-heavy challenges: customer operations. Unlike traditional chatbots that typically handle only scripted responses, Eloquent’s AI Operators automate complete workflows from start to finish. The platform manages important tasks including fraud investigations, dispute resolution, and compliance reviews while maintaining built-in audit features.

Proprietary Technology and Implementation

Oratio, a specially designed multimodal language model trained on regulated financial workflows, sits at the platform’s core. Rather than requiring complex APIs or engineering support, Eloquent’s AI uses browser-control technology and computer vision to observe how human agents work across various systems. After receiving natural language instructions or live demonstrations, the AI learns to replicate those workflows independently and securely.

Substantial Efficiency Improvements

This technology allows financial institutions to automate up to 96% of customer operations. The platform delivers faster response times, better accuracy, and improved scalability for organizations dealing with heavy compliance requirements. It specifically tackles the industry’s major challenge of backlogged customer operations overwhelmed by regulatory demands.

CEO Tugce Bulut challenges the idea that financial institutions avoid innovation. “The notion that financial institutions delay technology adoption is overstated,” she stated. “The need to address compliance bottlenecks and operational inefficiencies has been obvious for years. Until now, the industry lacked a solution built specifically for these challenges.”

Future Impact and Market Position

By combining advanced AI with compliance-focused design, Eloquent AI establishes itself as an important player in customer experience and financial automation. With its new funding, the company will speed up adoption across regulated institutions, potentially changing how financial sector manages customer operations. This approach represents meaningful progress in making AI-powered automation both accessible and compliant for financial services organizations facing growing regulatory complexity and customer service needs.

AI Operatorcompliance automationcustomer support automationEloquent AIfinancial services technologyfintech AIFoundation Capitalfraud investigation automationKYC AML AImultimodal LLM