Is PaymentCloud Safe?


PaymentCloud is a merchant service provider specializing in credit card processing, ACH and eCheck payments, mobile payments, and other solutions tailored to businesses of varying risk levels, including high-risk industries. But is PaymentCloud a safe choice for your business? Let’s investigate.

Company Overview

PaymentCloud prides itself on providing comprehensive payment processing solutions, including fraud prevention tools, advanced payment gateways, and seamless integrations with popular e-commerce platforms like Shopify, WooCommerce, and Magento. They cater to a wide array of industries, from low-risk retail to high-risk sectors such as CBD, adult entertainment, and nutraceuticals.

Safety and Security Measures

  1. PCI Compliance: PaymentCloud ensures all transactions are PCI DSS compliant, which is crucial for safeguarding sensitive customer data.
  2. Fraud Prevention Tools: The company offers a suite of fraud prevention tools designed to detect and mitigate fraudulent activities. This includes BIN attacks, card testing fraud, and chargeback monitoring services.
  3. Data Security: Robust data security measures are in place to protect transaction and customer information, ensuring that all data is handled securely.

Trust Factors

  1. Domain Age: PaymentCloud has been in operation for several years, indicating stability and experience in the payment processing industry.
  2. Social Media Presence: The company maintains active profiles on LinkedIn, Facebook, Twitter, and Instagram, demonstrating transparency and engagement with their customer base.
  3. Customer Reviews: PaymentCloud boasts positive reviews on Trustpilot, highlighting their reliable service and customer support. Users frequently commend the company for its ease of use, responsive customer service, and tailored solutions.
  4. Company Information: PaymentCloud is upfront about its contact information, business address, and company registration details, enhancing their credibility.

Customer Service and Support

PaymentCloud offers white-glove customer service, with representatives providing hands-on account management. They assist with everything from account setup to ongoing support, ensuring businesses can smoothly operate their payment systems.


Based on their security measures, positive customer feedback, and transparent business practices, PaymentCloud appears to be a safe and reliable choice for businesses seeking a robust payment processing solution. Their commitment to PCI compliance, fraud prevention, and customer service makes them a trustworthy option in the merchant services market.