Financial Ombudsman Services

Financial Ombudsman Services – Your Advocate for Fairness

About Us
The Financial Ombudsman Services (FOS) is an independent organization dedicated to resolving disputes between consumers and financial service providers. Established to promote fairness and transparency in the financial sector, we strive to ensure that everyone has access to fair treatment and can voice their concerns regarding financial products and services.Our Mission
At FOS, our mission is to provide a free and impartial service to help consumers resolve complaints against financial institutions. We believe that everyone deserves a fair chance to have their grievances addressed, and we work tirelessly to uphold the principles of justice and accountability in the financial industry.What We Do
We assist consumers with a wide range of financial disputes, including:

• Banking Issues: Addressing complaints related to bank accounts, loans, and credit facilities.
• Insurance Complaints: Helping consumers navigate disputes regarding insurance policies and claims.
• Investment Concerns: Resolving issues related to investment products and services, including stocks, bonds, and mutual funds.
• Pensions and Retirement: Assisting with complaints regarding pension schemes and retirement savings plans.
• Payment Services: Addressing issues related to payment methods, including credit cards, direct debits, and electronic transfers.

Why Choose Financial Ombudsman Services?

• Independent and Impartial: We operate independently of the financial industry, ensuring unbiased and fair resolutions to all complaints.
• Free to Consumers: Our services are completely free for consumers, making it accessible for everyone to seek assistance.
• Expertise and Experience: Our team comprises experienced professionals who understand the complexities of financial services and consumer rights.
• Streamlined Process: We aim to resolve complaints quickly and efficiently, providing clear communication throughout the process.

How to File a Complaint
If you believe you have a complaint against a financial service provider, we encourage you to reach out to us. Follow these simple steps:

1. Contact the Financial Service Provider: Initially, try to resolve your issue directly with the provider.
2. File a Complaint with FOS: If the issue remains unresolved, you can submit your complaint through our online portal or by contacting us via phone or email.
3. Stay Informed: Our team will keep you updated on the progress of your complaint and provide guidance on the next steps.