Zoona main product is a mobile money platform that allows users to send and receive money, make payments, and access other financial services through their mobile phones. The platform is accessible through a network of small business agents, who act as cash-in and cash-out points for customers.

Zoona agents are typically small business owners in underserved communities, such as convenience stores or kiosks. These agents are trained and equipped with the necessary technology to facilitate mobile money transactions on behalf of Zoona customers. They earn a commission on each transaction they facilitate, providing them with an additional source of income.

In addition to mobile money services, Zoona also offers other financial products, such as savings accounts and loans. These products are designed to meet the specific needs of underserved communities, where access to traditional banking services is limited.

Zoona has also partnered with other financial service providers, such as banks and mobile network operators, to expand its reach and offer a wider range of services. This interoperability allows customers to access their money and make transactions across different platforms, making it more convenient and efficient for them.

Overall, Zoona mission is to empower underserved communities by providing them with safe and reliable financial services. By leveraging technology and partnering with other stakeholders, Zoona aims to bridge the financial inclusion gap and improve the lives of millions of people in Zambia.

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