Ragapay: Updated Review & Compliance Assessment – A Detailed 2025 Investigation

Ragapay markets global processing services but lacks all major compliance and licensing disclosures. Merchants are advised to avoid onboarding until the company demonstrates transparent operations and PCI-DSS certification.

Ragapay: Updated Review & Compliance Assessment – A Detailed 2025 Investigation

Introduction

Ragapay positions itself as a global payment gateway solution offering fast merchant onboarding, multi-currency payment acceptance, and seamless processing for industries such as crypto, forex, gaming, and digital commerce. However, like many emerging fintech operators, Ragapay’s public-facing compliance information, licensing visibility, and corporate transparency have raised legitimate due diligence questions for merchants evaluating the platform.

In recent days, Ragapay representatives have shared additional clarifications regarding their operational model and technical infrastructure. This updated review consolidates both the concerns identified in our initial investigation and the new information provided by the company.

The objective of this article is to help merchants make informed decisions with a clear understanding of what Ragapay is — and what it is not — while highlighting the compliance requirements expected from any company facilitating payment flows.

Public Presentation vs. Regulatory Transparency

Ragapay’s website markets itself with strong fintech-forward messaging:

  • Fast approvals
  • Global processing capabilities
  • High-risk industry compatibility
  • Wide range of payment options

However, the website does not provide verifiable compliance information, such as:

  • No mention of FCA, EU, or any financial regulator licensing
  • No visible PCI-DSS certificate
  • No details of acquiring bank partnerships
  • No merchant agreement or settlement policy document
  • No listed registered address
  • No corporate identity disclosure

For companies facilitating or enabling payment flows, such transparency is considered industry standard. Licensed PSPs, EMIs, and PI-regulated entities typically publish:

✓ Licence numbers
✓ PCI certificates
✓ Acquiring partnerships
✓ Physical address
✓ Compliance officer contact
✓ Terms & Conditions
✓ Risk disclosures

The absence of this data creates ambiguity around Ragapay’s regulatory status and operational jurisdiction.

Corporate Identity: The Ragapay Ltd Connection

Public records from Companies House UK list Ragapay Ltd (Company No. 13811949) as a registered legal entity.
However:

  • Ragapay.com does not reference this company
  • No company number or registered office address is displayed
  • No corporate officers or directors are mentioned
  • No privacy policy or merchant agreement mentions Ragapay Ltd
  • No GDPR statement cites a data controller

This disconnect between the operational brand (Ragapay) and the registered company (Ragapay Ltd) is significant.
It prevents merchants from identifying:

  • Who legally owns the platform
  • Who controls the settlement of funds
  • Which jurisdiction governs disputes and liabilities

In financial services, failure to disclose the operating legal entity is a major red flag — not necessarily signalling fraud, but certainly indicating non-standard compliance practices.

LinkedIn Footprint: Unverifiable or Incomplete Profiles

A review of LinkedIn surfaced several profiles affiliated with Ragapay, but the pattern is unusual:

  • Most accounts have no profile photo or use generic AI-style images
  • Experience history shows little to no background in payments or fintech
  • Several profiles list Ragapay as their first and only job
  • No identifiable C-suite leadership (CEO/COO/CTO) is visible
  • Ragapay Ltd directors do not appear on LinkedIn at all

While small startups often lack extensive digital footprints, the absence of credible leadership and industry-visible executives raises serious trust and accountability questions.

For a company claiming global processing expertise, a minimal or synthetic social footprint can be perceived as operational opacity.

Original Compliance Concerns: PCI-DSS, Acquirers & Fund Flow

Initially, Ragapay did not display:

  • Any PCI-DSS certification
  • Any audit statement or third-party compliance listing
  • Any acquirer details
  • Any settlement policy
  • Any merchant fund-handling explanation

Given that PCI-DSS certification is mandatory for platforms touching cardholder data, its absence was a critical concern.

Ragapay’s Updated Clarifications (Provided to TheFinRate)

Following our initial investigation, Ragapay representatives provided additional information regarding their infrastructure and compliance framework.

According to communications with their representative, Andrew Thomas:

5.1 Technical Infrastructure

Ragapay states that:

  • They use a white-label payment gateway solution (provided by a verified vendor)
  • The vendor holds a valid PCI DSS Attestation of Compliance (AoC)
  • Ragapay’s platform operates within this PCI-compliant environment
  • A screenshot of the agreement and the PCI certificate was shared

This indicates that Ragapay’s technical layer operates through a PCI-certified environment, which is a positive development.

5.2 Ragapay’s Position on Licensing

Ragapay asserts:

  • They act solely as a technology provider / payment gateway interface
  • They do not operate as a merchant account provider or fund handler
  • They rely on regulated partners for processing and settlements

This means Ragapay positions itself as:

A technology layer — NOT a financial institution.

If this is accurate, Ragapay:

  • May not require FCA/EMI/PI licensing (depending on role)
  • Must still ensure transparent disclosure of processing partners
  • Must clearly outline who handles merchant funds

5.3 Other Clarifications Shared

Ragapay highlighted:

  • Their company licence and registration links are listed in the website footer
  • Website support chat is active via the message icon
  • They remain open to providing more compliance documents upon formal request

Key Questions That Still Remain Open

Even after receiving the clarifications, certain compliance points require further disclosure before any risk rating can be fully updated.

6.1 Who Handles Merchant Funds?

If Ragapay is purely a tech provider:

  • Which licensed PSP / acquirer / EMI handles the settlements?
  • Are merchant funds held in safeguarded accounts?
  • Which jurisdiction governs settlement disputes?

This is essential because even tech gateways can expose merchants to financial risk if intermediary arrangements are unclear.

6.2 Regulatory Oversight

Ragapay has not provided evidence of:

  • Money service licensing
  • EMI or PI registration
  • Card scheme certifications (Visa/Mastercard provider listings)

Even if they operate purely as technology:

  • The brand must disclose its regulated processing partners
  • Merchants must know which institution controls payouts

6.3 Operational Jurisdiction

Ragapay has:

  • A company registered in the UK
  • An unreferenced legal identity on the website
  • Representatives operating via online channels only

However:

  • The actual operational jurisdiction for settlements is still unclear
  • The entity responsible for dispute resolution remains unspecified

This matters because:

Settlement jurisdiction = legal protection for merchants.

Without it, merchants cannot determine:

  • Which laws apply
  • Where arbitration is handled
  • Which authority regulates disputes

Risk Assessment

Below is the updated risk matrix following Ragapay’s new disclosures.

Category Status Risk Level
Legal Entity Visibility Still not disclosed on site High
Financial Licensing Not provided High
PCI-DSS Compliance Vendor-certified only Medium
Operational Role Claims “tech provider only” Medium
Settlement Partners Not disclosed High
Team Verification Limited, unclear profiles Medium
Fund Flow Clarity Not provided High
Support Channels Functional chat available Low
Website Transparency Limited High

While the PCI environment claim is reassuring, the core financial compliance questions remain unanswered.

Merchant Guidance & Due Diligence Recommendations

Before onboarding with any payment gateway or tech provider, merchants must:

Request verifiable documentation

  • PCI-DSS AoC
  • Acquirer partnership certificates
  • Processing partner list
  • Settlement policy
  • Data protection policy

Verify licensing

Even if Ragapay is only a tech provider, its processing partners must be licensed.

Request a sample merchant agreement

This should clarify:

  • Who holds funds
  • Settlement timelines
  • Dispute mechanisms
  • Chargeback responsibilities

Vet the operational team

Ask for:

  • Compliance officer details
  • UBO disclosures
  • Corporate address

TheFinRate Editorial Position

Based on both historical concerns and Ragapay’s new explanations:

Positive Updates:

  • They operate on a PCI-certified vendor platform
  • They provided documentation supporting the technical compliance
  • They clarified that they are a technology provider, not a fund handler

Remaining Concerns:

  • No clear identification of the licensed financial entity performing settlements
  • No disclosure of the legal entity operating the brand
  • No transparent fund-flow map
  • Missing licensing or regulated partner listing

Therefore:

TheFinRate Advisory

Ragapay has made progress in clarifying its technical infrastructure, and it is positive that the platform operates under a PCI-compliant vendor environment. However, until the company provides:

  • Complete fund-flow transparency
  • Documentation of licensed financial partners
  • Clear corporate identity disclosure
  • Settlement and compliance frameworks

merchants should proceed with caution and avoid transmitting customer data, funds, or sensitive financial information.

A transparent update from Ragapay addressing these remaining areas could significantly improve its risk score in future evaluations.