AI-Powered Claims Management Arrives with Triage Risk Notes and Claim Event Indicators
InsurTech leader CLARA Analytics has unveiled two new tools—Triage Risk Notes and Claim Event Indicators—designed to revolutionize insurance claims workflows.
These innovations mark a major step forward in AI claims intelligence, a growing trend across digital-first insurance platforms.
Rather than relying on periodic file reviews, CLARA’s tools apply continuous AI analysis to surface risk in real time.
This proactive approach promises faster decision-making, better resource allocation, and ultimately improved outcomes for both insurers and claimants.
Triage Risk Notes Provide Real-Time Claim Intelligence
The new Triage Risk Notes tool offers a dynamic summary of claim complexity throughout the entire claim lifecycle.
Instead of combing through long reports, claims adjusters receive an AI-generated narrative that highlights key developments instantly.
Because claims evolve quickly, insurers often miss early risk signals.
Triage Risk Notes solve this by providing real-time oversight with intelligent summaries that adjust as new data flows in.
These summaries help teams quickly understand context, enabling them to act faster and more precisely than ever before.
CLARA believes this tool can drastically reduce time spent on manual reviews and missed intervention windows.
Claim Event Indicators Offer Early Alerts
Alongside Risk Notes, CLARA introduced Claim Event Indicators, a feature that tracks high-impact events during the claim process.
These indicators act like smart alerts, signaling when certain developments could lead to escalating costs or delays.
For example, a flagged medical procedure, legal filing, or change in employment status might trigger early attention.
As a result, adjusters can intervene at the right moment, reducing downstream risks and improving recovery trajectories.
According to CLARA, these tools help insurers deploy specialized teams only when needed—saving money without sacrificing service.
Together, these systems make AI claims intelligence not only reactive but also deeply strategic.
AI Claims Intelligence to Expand Across Insurance Lines
Both tools are part of CLARA Triage, a product suite currently used in workers’ compensation claims.
However, the company announced plans to expand coverage into auto and general liability in the near future.
CLARA’s CEO, Heather H. Wilson, emphasized that these tools are not replacing human expertise.
Instead, they are amplifying it—providing adjusters with AI-driven guidance that increases both accuracy and efficiency.
“The industry has relied on retrospective reviews for too long,” said Wilson.
“With CLARA, we’re using AI claims intelligence to move from hindsight to foresight—and it’s a game-changer.”
A Smarter Approach to Modern Claims Handling
The insurance sector often struggles with large caseloads, rising claim costs, and outdated review models.
CLARA’s AI-driven products address these issues with tools that streamline workflows and offer predictive insights.
Triage Risk Notes and Claim Event Indicators support better oversight, fewer surprises, and quicker decision-making.
By surfacing actionable data continuously, they reduce risk exposure while improving claimant experience.
The tools also offer clear cost advantages.
They limit unnecessary interventions, speed up resolution times, and help insurers prioritize claims based on real risk—not guesswork.
AI Claims Intelligence Is the Future of InsurTech
As InsurTech evolves, AI claims intelligence will become a defining feature of next-generation platforms.
Tools like CLARA’s not only promise operational gains—they redefine how insurers engage with the entire claims lifecycle.
From workers’ comp to liability insurance, AI-driven oversight is turning claims management from a back-office task into a strategic advantage.
With this launch, CLARA sets a strong example of how smart technology and human expertise can work together—seamlessly.