CFG Bank Selects Jack Henry’s Core Banking Technology to Strengthen Its Digital Future

CFG Bank has taken a decisive step in its digital transformation journey by choosing Jack Henry’s core banking technology as its long-term modernization partner.
The bank, known for its strong commercial lending footprint and customer-first approach, has been pushing toward more scalable, secure, and efficient digital banking operations. This upgrade marks an important moment — a shift away from traditional legacy systems toward an open, flexible, API-driven platform built for the future of banking.

Over the past few years, regional and mid-sized U.S. banks have recognized that outdated infrastructure slows innovation, increases operational pressure, and weakens the customer experience. CFG Bank’s move reflects this industry reality and also positions the bank to grow confidently across new services, markets, and digital touchpoints.

Why CFG Bank Chose Jack Henry

The decision to adopt Jack Henry’s platform is rooted in the bank’s need for modernization, efficiency, and integrated digital experiences. Instead of relying on fragmented legacy solutions, the bank is shifting to a system that supports seamless operations and future product expansion.

Jack Henry offers CFG Bank:

• A cloud-ready, open banking architecture capable of supporting new services at scale
• API-driven connectivity that makes fintech partnerships easier and faster
• Enhanced security and compliance designed for modern regulatory expectations
• Operational efficiency through automation and reduced manual dependency

For a fast-growing institution, this ensures that customer-facing services — from account onboarding to commercial banking tools — remain smooth, reliable, and consistent.

The upgrade is not just a technology change. It is a strategic move to simplify workflows, reduce maintenance burdens, and support the bank’s vision of delivering modern and responsive banking experiences.

Impact on Customer Experience and Growth

With Jack Henry’s platform, CFG Bank is aiming to elevate both internal operations and external digital offerings. The bank expects improved stability, faster processing, and better integration between systems — all of which ultimately shape the customer experience.

Customers can expect improvements such as:

• Faster digital services and fewer delays
• More intuitive online and mobile banking experiences
• Greater reliability across transactions and account activities
• Advanced security and identity protection
• Opportunities for new digital products and integrated financial tools

For commercial clients, especially those relying on treasury and cash management solutions, this modernization could translate into smoother processes, quicker data flows, and more advanced digital capabilities.

Internally, the new system helps the bank reduce operational friction. Teams gain access to real-time data, automated processes, and improved compliance workflows. This means fewer bottlenecks and more focus on innovation.

The long-term goal is clear:
build a digital foundation that supports growth, protects customer trust, and future-proofs the bank’s operations.

A Sign of a Broader Shift in U.S. Banking

CFG Bank’s decision mirrors a growing industry trend. U.S. banks — especially regional and community institutions — are accelerating their core modernization strategies. Rising competitive pressure from fintechs, evolving regulatory demands, and customer expectations for seamless digital banking have made advanced core infrastructure a necessity.

Banks that modernize gain the ability to:

• Launch new products faster
• Integrate with fintech partners easily
• Strengthen risk and compliance frameworks
• Improve cost efficiency
• Deliver more personalized customer experiences

Jack Henry, along with other major core providers, continues to play a large role in helping traditional banks transition to open, innovation-ready ecosystems.

CFG Bank’s adoption is part of this movement. It demonstrates a shift from viewing technology as maintenance to viewing it as strategy — a foundation for long-term competitiveness.

Conclusion

CFG Bank’s selection of Jack Henry’s core banking technology represents a forward-focused commitment to digital resilience and operational excellence. With a more flexible and future-ready core, the bank can simplify processes, enhance customer experiences, and innovate with greater agility.

As the financial landscape evolves, partnerships like this will shape how regional banks stay competitive, connected, and customer-centered.
The modernization is not just about technology — it’s about redefining the bank’s ability to grow and serve in a fast-changing digital world.

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