The 2025 Temenos Community Forum (TCF) in Madrid kicked off with a powerful message of gratitude, customer collaboration, and forward-thinking innovation. Temenos CEO Jean-Pierre Brulard opened the event by acknowledging the global community of 1,000 attendees from 90 countries and highlighting the achievements of 347 recent go-lives across the Americas, Europe, the Middle East, and Asia.
Brulard emphasized a renewed commitment to customer-centricity, citing insights from his “Listening & Learning Tour,” where he traveled 45,000 miles to engage with clients directly. From those conversations, four key challenges emerged: growth through tech differentiation, multi-channel customer engagement, operational efficiency, and risk and compliance. Brulard noted that macroeconomic uncertainty now adds pressure to innovate, stating that technology investment is essential for banks to outperform and gain competitive edge.
Temenos’ new mission, “Leading Banking Forward,” encapsulates its co-designed approach to product development. Brulard positioned the journey as a shared one, built in partnership with customers and partners who, in his words, “have shown leadership.”
Chief Product and Technology Officer Barb Morgan unveiled a suite of AI-powered tools grounded in Temenos’ collaborative development ethos. Among the highlights was the full rollout of Temenos’ GenAI Copilot, embedded within Microsoft Teams, offering use cases such as adjusting overdraft limits and managing interest rates in real-time conversations. Morgan described this shift as a move from “build more” to “build better,” reflecting a strategy based on responsiveness rather than prescriptive innovation.
Two additional major announcements followed: the Temenos AI Studio, which lets banks develop, deploy, and monitor their own models using pre-built banking modules; and the FCM AI Agent, designed to tackle compliance and financial crime with explainable AI — a feature that has received regulatory endorsement for its transparency and screening capabilities.
Chief Revenue Officer Will Moroney emphasized a systemised and collaborative service delivery model, extending beyond Temenos‘ 750 staff to its network of 8,000 partner contributors. He stressed that true integration is when “you can’t tell who the Temenos person is,” marking seamless collaboration as a benchmark of success.
The day wrapped with thought-provoking sessions from tech leaders at Regions Bank, ABN AMRO, and Microsoft’s EMEA Financial Services division. A quote from Microsoft’s Christian Saredis captured the forum’s spirit of bold innovation: “The electric light didn’t come from the continuous improvement of the candle.”